IT Support Technician
Birmingham (Onsite)
£25,000 Fixed Term Contract (5-6 months)

Gleeson Recruitment are working on an exciting opportunity alongside a well established alcohol manufacturing company based in Birmingham.
The purpose of the role is to be the first point of contact for all IT support issues on a reactive/responsive basis.

The ideal candidate will have previous experience working within a similar technical role and can hit the ground running quite easily in a 1st line environment. There is room to develop skills for those with limited experience though a degree of working knowledge within 1st line is still required.

Key Responsibilities:

• Strong communication skills and the ability to relate to the support needs of visitors and staff.
• Analytical approach to diagnostic and problem solving.
• Strong logic and mathematical ability.
• Able to use common Microsoft desktop applications to support the role.
• The ability to work on your own or as part of a team.
• The initiative and tenacity to undertake tasks and follow them through to completion.
• Highly organised and able to multi-task effectively
• To work calmly when under pressure.

Experience/Knowledge:

• Working in a busy IT support team supporting end users in a Microsoft Windows environment.
• Supporting common business IT systems.
• A multi-site IP network.
• Evaluating user requirements.
• Contact with external service organisations.
• IT systems in manufacturing.
• Using cloud-based IT services.
• Familiarity with Firewalls, network Switches.

If interested, click the apply button now!

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