Job Title: Level 1 TechSupport

Location: Ellesmere Port, Cheshire

Contract: Until December 2024, potential extension

Day Rate: Up to £140 per day

IR35: Inside IR35

Job Description: As Level 1 Tech Support, you will be the first point of contact, providing technical assistance and support.

Your responsibilities will include:

• Responding to incoming customer inquiries via phone, email, or chat in a timely and professional manner.
• Troubleshooting technical issues and providing step-by-step guidance to resolve them.
• Logging all customer interactions and technical issues accurately in our ticketing system.
• Escalating complex issues to the appropriate team members for further investigation and resolution.
• Assisting with the development and maintenance of support documentation and knowledge base articles.
• Collaborating with other team members to ensure timely resolution of customer issues and effective communication with clients.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field AND 1 Year's Experience
• Strong passion for technology and a desire to learn and grow in a dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot technical issues and provide clear and concise instructions.
• Familiarity with operating systems (Windows, macOS, Linux), networking concepts, and basic IT troubleshooting.
• Previous customer service experience is a plus.
• Ability to work independently and as part of a team.

If you are passionate about technology and eager to kick-start your career in IT support, we want to hear from you! Please apply with your latest CV now!