Job Title: IT Support Technician

Location: Blackburn

Salary: From £22,000.00 per year

Employment Type: Full-time

Schedule: Monday to Friday

Education: GCSE or equivalent (preferred)

A leading law firm known for its exceptional client care and commitment to excellence, is seeking an enthusiastic IT Support Technician to join our dynamic team. This is an exciting opportunity for individuals with a passion for technology and a drive for continuous improvement.

Responsibilities:

• Serve as the primary point of contact for employees requiring technical support.
• Provide timely and efficient technical assistance to resolve software and hardware issues.
• Adhere to company guidelines and procedures in addressing support requests.
• Maintain and troubleshoot the company's IT systems, encompassing both hardware and software components.
• Facilitate the setup of new user profiles and handle employee departures.
• Configure hardware devices and ensure optimal performance.
• Collaborate with team members to enhance operational efficiency.
• Stay informed about cybersecurity best practices and maintain thorough documentation.
• Offer guidance and training to employees on utilizing company IT systems.
• Support broader organizational projects, such as office relocations.
• Review and enhance the Proclaim case management system as needed.
• Conduct training sessions for new hires and existing staff in collaboration with various departments.
• Monitor and report any instances of non-compliance to the Director.
• Generate and analyze weekly and monthly reports to track performance metrics.
• Provide hands-on support as required for IT administration and queries.

Skills and Qualifications:

• Prior experience with the Proclaim Case Management system preferred.
• Ability to effectively train others in computerized systems usage.
• Strong attention to detail and exceptional organizational skills.
• Capacity to prioritize tasks and address urgent matters promptly.
• Excellent written and verbal communication abilities.
• Proficiency in providing IT support and resolving technical issues.
• Previous experience as an IT Technician, preferably in an office environment.
• Familiarity with Windows OS, including Windows 10 Professional and Windows Server.
• Competence in problem-solving within Office 365.
• Knowledge of printer management and setup.
• Proficient in MS Excel, with Tableau/MS Power BI skills being desirable.
• Strong data analysis capabilities.

Apply now to become a valued member of our innovative team dedicated to delivering excellence in legal services.

Note: This position requires in-person work at our designated location.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.