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Job Details

 

Technical Services Manager (Permanent)
Location: Rome Country: Italy Rate: Up to EUR75k per annum
 

Technical Services Manager - IT Services/Security Services Provider

Rome (Hybrid role) - €65-75 + 10% Bonus

Description:
We are looking for a qualified Technical Account Manager to oversee and address our customers' technical needs. Proving technical service & ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product, and business knowledge to support the customer journey and strengthen customer relationships.

The Role:

  • Manage accounts - supporting post-sales processes.
  • Oversee your accounts for trends and health.
  • Value-based account management - make sure our customers enjoy top features.
  • Address all product-related queries in timely manor.
  • Educate customers to use products effectively.
  • Provide Product/R&D with customers' feedback to help identify potential new features or products.
  • Analyzecustomers' needs and build mitigation plans with added features to meet their requirements.
  • Establish best practices.

Requirements:

  • Solid tech background with cybersecurity experience.
  • Data-driven with high analytical skills.
  • With cybersecurity startup experience - a huge advantage.
  • Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager (outbound)/Project Manager - 3+ years of experience.
  • International experience with security vendors.
  • Ability to grasp customers' needs & suggest timely solutions.
  • English speaking.

Technical Services Manager - IT Services/Security Services Provider

Rome (Hybrid role) - €65-75K + 10% Bonus


Posted Date: 10 Apr 2024 Reference: JS-BBBH27880 Employment Agency: Henderson Scott Contact: David Merrick
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