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Job Details


IT Analyst (Permanent)

Location: Krakow Country: Poland

IT Analyst | Krakow, Poland | Permanent position

I am currently hiring for "IT Analyst" to work in Krakow, Poland. That is a permanent job, paying well above market rates + benefits and career progression.

The IT Analyst will provide multilingual (DUTCH or GERMAN or ROMANIAN or HUNGARIAN speaking) support.

Tasks/Performance targets:

  • Call and Incident Handling
  • Provide essential support to Customer's PC users, including software and hardware related issues.
  • Assist users over the telephone, through e-mail/voice mail, chat and over web interface.
  • Diagnose and solve software and hardware problems by giving step-by-step instructions.
  • Provide advanced support to Customer's PC using remote control tool.
  • Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams.
  • Log all calls in the Helpdesk tracking database/Service Management tool and follow them up end-to-end
  • Instruct users on usage of application systems.


  • Ensure high level of customer satisfaction and customer service
  • Understand quality requirements and aspects of the account and work according to those regulations
  • Learn and adhere to the client's and customer's policies and procedures
  • Other tasks that are related to the position and are assigned by the Project Manager/Team Leader including working in any other language(s) spoken.


  • Native or Fluent in one of the following languages: DUTCH or GERMAN or ROMANIAN or HUNGARIAN to be able to interact with customers.
  • Good knowledge of Windows & Microsoft Office tools
  • Capability to understand IT environment, basic knowledge about networks, Email systems
  • Demonstrate analytical skills in problem-solving.
  • Excellent learning skills and a high level of flexibility.
  • Excellent communication and interpersonal skills.
  • Responsible and accountable personality.
  • High level of customer focus and approachability.
  • Ability to relate well with people at all levels both internal and external to the organization.
  • Demonstrates a sense of urgency.
  • Strong work ethic.
  • Proactive and results-focused attitude.
  • Energetic and disciplined personality.
  • Flexibility and capacity to grow with the business.

This role is suitable for an IT Analyst who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration

Posted Date: 20 Aug 2019 Reference: JS -PR/054295 Employment Agency: Gazelle Global Consulting Contact: Andrea Innamorati