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Job Details


Help Desk Support Analyst (Contract/Full Time)

Location: Independence Ohio Country: United States of America

Beacon Hill has an opportunity for a Help Desk Support Analyst with our client located in Independence, Ohio. This is a contract to hire position and will convert to a permanent position.

Position and Requirements:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail requests from users experiencing computer related technology problems as first-level triage.
  • Interviews users to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Instructs users on the basic use of equipment, software, and manuals.
  • Logs and tracks calls and maintains history records and related problem documentation.
  • Adds, deletes, and revises user names on network and all required systems, as needed.
  • Conducts problem recognition, research, isolation, resolution and follow-up for user problems referring more complex problems to technical staff.
  • Loads specified software packages such as word processing, or spreadsheet programs into computer.
  • Refers computer hardware problems to technical staff for correction.
  • Updates/reloads defective or inadequate software packages to user computers.
  • Maintains user accounts and security access on network and other systems as required.
  • Updates and maintains departmental specific Standard Operating Procedures and software documentation.


  • One year certificate from college or technical school in computer science or data processing.
  • A minimum of 1 year relevant experience or an equivalent combination of education, training, and experience.

Interested and qualified candidates please submit resume to link for immediate consideration.

Posted Date: 30 Jan 2017 Reference: JSMQ-HELPDESK Employment Agency: Beacon Hill Staffing Group Contact: Mike