Skip to content

 

Job Application

 
 
 

Please answer the following questions in order to begin the process of your application.

 
 
Email Address *
 
 
 
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
 
Attach a Resume * 
 
 
 * denotes required field
 
 

Send me similar jobs by email 

 
 
 
 

Job Details

 

Senior Application Analyst (Full Time)

Location: St. Louis, MO Country: United States of America
 
Client Reference Code: 208515

JOB SUMMARY
Responsible for conceiving and evaluating modifications to tools, technologies and processes that enhance Sales and Sales Operations. Evaluates system change requests, creates, approves and manages project plans. Tests tools and processes prior to launch and performs system administrator functions.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Collaborate with Sales and Sales Operations leaders to identify tool and technology enhancements. Review data and processes for root cause analysis. Evaluates alternatives and recommends solutions.

Translate business requirements into technical requirements. Interfaces with IT organization to determine best-case application configuration and design.

Develop project plans including objectives, technical deliverables, milestones, stakeholder identification and risk assessment.

Review and approve project documents: functional/non-functional requirements, functional design documents, data flows and diagrams, test plans, process documents, etc.

Coordinate user acceptance testing. Conducts post launch assessment.

Performs system administrator functions for Customer Relationship Management tools such as Salesforce.com.

Work on multiple projects as a project team member, occasionally as a project leader. Responsible for effective communication with all stakeholders.

Assist team with day-to-day project management, creates and generates reports in CRM and other operational systems and tools, maintains internal web page permissions and content.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to quickly identify business problems and engineer effective solutions.
Ability to analyze and interpret data into actionable work activity.
Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment.
Ability to translate and communicate data and complex information in a clear, easy-to-understand manner with all levels of management.
Ability to read, write and speak the English language in a clear, straight-forward, and professional manner.
Ability to create business and functional requirements, use and test cases, and project plans.
Ability to use personal computer and software applications (ie, Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint).
Knowledge of CRM systems..

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Related Work Experience Number of Years
Project Management experience in an IT 3
environment
Business analysis and requirements writing 3
System Administrator 3
Experience with Salesforce or Siebel CRM platforms 4
CSG or other billing system experience 4
Experience with SharePoint 3
Telecommunication experience 3

PREFERRED QUALIFICATIONS
Education
Project Management certification or successful completion of a recognized project management curriculum.
Business and functional writing certification or successful completion of a recognized writing curriculum.
System administrator experience making configuration type changes and user profile updates.
Knowledge of cable television products and services

WORKING CONDITIONS
Office environment
Occasional travel


Job Code: TWCIPC340 Sr Application Analyst Exempt

208515BR

Posted Date: 12 Jan 2018 Reference: JS3247_208515BR Company: Spectrum Contact: