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Looking for an exciting opportunity with 1901 Group as a Help Desk Agent? 1901 Group (A Leidos Company) has an exciting Tier II agent- Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and... more ->