NO SPONSORSHIP

QUALITY ASSURANCE MANAGER

SALARY: $140K - $175K FLEX PLUS Bonus

LOCATION: Chicago, IL

This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow

This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity.

• Develop and implement specific QA tailored solutions for each production deliverable.
• Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
• Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
• Ensure that management and allocation of QA resources based on project needs is performed.
• Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
• Integrate required and suggested testing framework in the IT Technology Services organization.
• Staying up to date with current state-of-the-art testing practices, testing practices and testing tools
• Ensure that QA feedback is being used to improve deliverable life cycle processes.
• Works with project team members to design, develop, and execute test plans.
• May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures.
• Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery.
• Identifies test execution metrics to project team members.
• Prepares and communicates test results and reports accurate testing status to project team members.
• Provides estimates of text execution to support project-level resource planning efforts.
• May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
• Review others (team or cross team) executed test results and help determine issues and priorities.
• Create and maintain quality control artifacts and make available to teams within and outside of IT.
• Adheres to industry and Firmwide IT specific quality engineering standards and processes.
• May be required to step in as a product manager for products that do not have an assigned Product Manager.

Qualifications & Requirements

• Bachelors degree
• 10 years of experience in software development and software quality assurance.
• 3 years of experience working in Agile development process.
• 3 years of experience with performance and load testing.
• 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
• Proficiency with software QA methodologies, tools, and processes.
• Proficiency in project management.
• Strong listening skills and highly collaborative.
• Microsoft Office applications
• iDevice (Iphone/IPad)
• Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
• Test Management System: JIRA, ServiceNow, ADO
• Project Management: Eclipse/Microsoft Project
• SQL (Writing simple queries)
• Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
• SharePoint