The world of business is undergoing a significant change with the next Digital Revolution; the move to the cloud. M365 is at the forefront of this revolution with an ever-expanding array of services and offerings.
This role will be responsible for driving our Office Engineering Direct (OED) community of large enterprise customers and related OED feedback mechanisms. We are looking for an experienced, strategic thinker with expertise in project management, resource management, and staff supervision, who is skilled at building customer and executive relationships and community. You will be the voice for some of our largest and most strategic customers and will use strong connections into our M365 service teams to identify recurring issues, feature requests and support improvements.
ResponsibilitiesYou will be responsible for driving multiple c-level events and own the planning and organization of both virtual and hybrid events, bringing these customer events to fruition. You are responsible for working and driving customer conversations and handling escalations. You will also be responsible for:Tracking financials, tracking opportunities and revenue impact, and tying customer feedback to our product roadmap.
Deliver on contractual obligations of Engineering DirectDeliver Customer Advisory Board and Community EventsIncrease customer satisfaction with M365Drive renewal and growth of Engineering Services, specifically Microsoft Engineering DirectTracking opportunities and mapping revenue impact.Drive M365 utilization, specifically for customers who have purchased licenses they are not leveraging.Drive connection with large enterprise customers.
Support Office Engineering Direct M365 customers in close conjunction with engineering.Coordinate effective orchestration of Customer Advisory Board execution, both in virtual and hybrid modalities.Drive value add for customers and engineering through Customer Advisory Board, community events, and focus groups.
Expand Customer Advisory Board community and feedback impact through improved engagement, opportunity, tracking, and future product insights.Drive 1:1 small thought leadership sessions and hybrid sessions in future Customer Advisory Board events.Coordinate more frequent customer/community touchpoints in addition to the bi-annual Customer Advisory Board.
Drive continuity across Microsoft (Azure, Dynamics, Identity) to deliver a consistent Customer Advisory Board experience.QualificationsRequired/Minimum QualificationsBachelor's Degree AND 5+ years experience in product/service/project/program management resource management, and leadership roles with a track record of working with cross-functional teams.OR equivalent experience.5+ years' experience interacting with senior stakeholders and C-level leaders to drive consensus, communicating with precision and clarity to drive alignment.
Additional or Preferred QualificationsExtensive experience in planning, coordinating, and synchronizing strategic plans and resource management at multiple organizational levels.Excellent communication skills and leadership skills, skilled in strategic thinking, with a track record of delivering projects efficiently and effectively.Experience in business or financial management, resource planning and budget ownershipAbility to review financial information through analyzing data regarding sales and pipeline revenue growth.
Excellence in strategic thinking, leadership, communication, interpersonal skills and ability to influence without authorityExperience networking, enhancing relationships, and engaging with customers and other members within the organization to prioritize and optimize resourcing, develop schedules, and drive deliverables to support customer and program objectives.Experience working with customers on cloud-specific solutions.Deep passion for satisfying customer needs and achieving high user- and business-partner satisfaction through a detailed understanding of user scenarios.
Ability to work across highly matrixed organizations and teams to drive consensus and optimize customer outcomes.Product Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Benefits and PerksIndustry leading healthcareSavings and investmentsGiving programsEducational resourcesMaternity and paternity leaveOpportunities to network and connectDiscounts on products and servicesGenerous time awayJob SummaryJob number: 1543143Date posted : 2023-04-20Travel: None%Profession: Product ManagementRole type: Individual ContributorEmployment type: Full-TimeExperience: Experienced professionals.
