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Albuquerque, NM Full Time Posted by: ASRC Federal Holding Company Posted: Tuesday, 17 November 2020
*Position:* SR. IT Manager.*Location:* Albuquerque, NM.*Clearance:* Active clearance -- DOE Q.*Summary:* To be considered for this role, you will need a Bachelor's Degree & 10 years of progressive, direct experience. As the Senior IT Manager, you will, along with the Team Managers, be responsible for the daily operations & team projects for Commodity Services. In addition, the Senior Manager plans, directs & coordinates the tactical & strategic activities of multiple technical teams and projects. The Senior Manager has overall responsibility for the performance (defined metrics) of the organization/individuals & works with the Team Managers to achieve Program's P&L goals. The Senior IT Manager is expected to work with other IT Managers to improve the customer's service experience..*Responsibilities:* + You will organize & drive performance through Team Managers + You will coach & counsel Team Managers on business, organizational & technology strategies & technical projects. + As required, you will handle dismissal/removal of organization team members. + As required, you will handle corrective action of organization team members. + You will work with Division leadership to facilitate knowledge transfer & resources as needed to drive First Call Resolution by the Service Desk. + You will be accountable for respective team(s) performance, quality, compliance & financial targets. + You will establish plans to optimize the capability, value & performance of the division. + You will work with the Division Managers, other Senior Managers & Team Managers on continual service improvements for Technology Services & the Division as well as to innovate service delivery in the field + You will assist in development/administration & control of the overall budget for Technology Services + You will provide feedback, both informally & formally through performance review meetings, to Team Managers based on their individual performance & the performance of their teams. + You will review & provide feedback on performance reviews submitted by Team Managers on their teams' individual performance. + You will collaborate closely with other IT & telecom suppliers as well as other client IT partners. + You will participate in meetings with their client contract & Service Managers. + You will be responsible for generating & using metrics to optimize performance of the team. + You will set direction & policies for technology &/or specialty disciplines. + You will develop & sustain long term relationships with other IT partners. + You will create contingency plans to meet changes in business circumstances. + You will collaborate with the client to develop, plan & implement new support models for emerging work. + You will work with the client to develop contingency plans for significant events (service disruptions, funding allocation modifications & significant changes). + You will serve as the second point of escalation for customers, co-providers, & IT staff. + You will assure the appropriate staffing of assigned teams to meet service delivery expectations. + You will participate in Conferences & Presentations, as needed, focusing on related skill sets. ASRC Federal and its Subsidiaries are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Albuquerque, NM, United States of America
ASRC Federal Holding Company
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11/17/2020 11:22:39 PM

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