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Irving TX Full Time Posted: Thursday, 12 July 2018
Applicants must be eligible to work in the specified location

Req ID: 20756

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Programmer with Production Support Experience to join our team in Irving, Texas (US-TX), United States (US) .

NTT DATA is currently looking for an Application Support Analyst.

Responsible for the following:

  • Leading and supporting the application support team both onshore and offshore with the ability to handle multiple projects to completion
  • Release Management
  • Incident Management - liaise with Data Support, ESM and Log Review teams to resolve process related issues
  • Problem Management - coordinate root cause analysis on process and application related issues
  • Process Escalation - follow-up with client and control teams to ensure proper process workflow
  • Test and documentation - test application releases and create process and application documents as per client standards
  • Application Support - provide 3rd Level support to Log Review and application users and workflow
  • Develop and implement automated training of global Log Review and Controls processes
  • Work closely with onsite L3 Application Product Manager

Required Skills:

  • 6-7 years of application production support experience
  • 3+ years of ITIL process knowledge
  • 3+ years of testing experience (preferably TFS) - creating test cases
  • 3+ years of project tracking tools (preferably JIRA)

Desired Skills:

  • Development, assessment, or implementation of experience business continuity management programs
  • Experience testing in a .net environment
  • Experience working with onshore/offshore teams
  • Release management experience
  • Experience in developing training videos with Brainshark
  • Familiar with Lean transformation
  • Risk analysis and problem solving skills
  • Excellent communication skills, both verbal and written.
  • Strong analytical skills, self-motivated, and detail oriented
  • Must have the ability to work well under pressure and comfortable dealing with senior managers.
  • MS Project and Visio experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Irving TX, United States of America
7/12/2018 6:02:08 PM

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