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Lansing, MI Full Time Posted by: Ryder System Posted: Friday, 20 November 2020
_Job Seekers can review the Job Applicant Privacy Policy by clicking_ _HERE._ at are the driving force behind our company.Start your career with Ryder today!*SUMMARY*The IT Manager will manage IT staff that provides account and application support to various Automotive, Aerospace, and Industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this position will have direct responsibility for various high-visibility accounts. Manage IT staff that provides application and possible system operations support to various operational accounts. Managing staff is comprised of reviewing and approving timesheets to ensure accurate customer billing, invoice processing for contractors, mid and year-end appraisal evaluation including corrective action, goals setting, hiring personnel, and coaching/mentoring on development.*ESSENTIAL FUNCTIONS*Develop account management/project management methodologies/templates for the team and train personnel regarding execution of standardsProvide IT account management support to various Automotive, Aerospace, and Industrial accounts. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a Matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customerProvide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365Provide IT Project Management oversight/audit (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams*ADDITIONAL RESPONSIBILITIES*Performs other duties as assigned*EDUCATION*Bachelor's degree in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein..*EXPERIENCE*Ten (10) years or more experience in account management or related experienceTwo (2) years or more experience automotive industryFive (5) years or more experience logistics or supply chain preferredTwo (2) years or more experience supervisory preferred*SKILLS*. Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions. Strong documentation skills as it relates to business requirements and scope definition. Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization. Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities. Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence. Ability to manage multiple projects and/or change requests concurrently (preferred)*KNOWLEDGE*Automotive Industry; intermediate level.Transportation Management technologies; intermediate level.Aerospace Industry; intermediate level; preferred.Industrial Industry; intermediate level; preferred.Distribution Management technologies; intermediate level; preferred.*LICENSES*Other PMI (Upon Hire, preferred).*TRAVEL*50-60%*Job Category*Solutions DeliveryRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability._Job Seekers can review the Job Applicant Privacy Policy by clicking_ _HERE._ at operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.\#wd

Lansing, MI, United States of America
Ryder System
Click apply
11/20/2020 3:59:11 PM

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