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Long Island City NY Full Time Posted: Sunday, 12 January 2020
 
 
Applicants must be eligible to work in the specified location

Product Manager IT Digital & Customer Products (Mobile Apps & Notifications)

Position Summary
The Product Manager, Mobile reports to the IT Manager Mobile Apps & Notifications and will be responsible for helping to define JetBlue's overall mobile strategy and building and growing JetBlue's consumer facing mobile products. He/she will serve as an internal expert on mobile trends and technology and ensure that the Company effectively engages with consumers through mobile channels and continuously expands its value-added services. He/she will define product feature sets, manage UX and design with internal and external designer resources and collaborate with internal and external partners.

The Product Manager, Mobile is a key member of the IT Digital Experience team and enjoys interacting with people at different levels within and outside of the organization. The Product Manager, Mobile should be a mobile enthusiast and is passionate about delivering mobile products that optimize and enhance the end-to-end JetBlue travel experience. The Product Manager, Mobile is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue's values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities
Serve as a liaison between the Mobile Apps team and internal and external partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with DOT government rules
Specify business and functional requirements for mobile product enhancements and modifications
Work and collaborate closely with our design agency, development and QA teams to efficiently launch innovative mobile features and products on-time and on-budget
Oversee the day to day development of JetBlue s mobile apps and SMS programs
Advise on mobile design and usability issues across the JetBlue digital ecosystem
Research, prototype and recommend emerging technologies integration into JetBlue's other core business functions
Work with various Commercial teams to understand their business needs and deliver appropriate mobile solutions
Coordinate content updates on mobile platforms
Other duties as assigned

Minimum Experience and Qualifications
Bachelor's Degree Computer Science/IT, Mobile Marketing Technology, Social Media & Marketing preferred
Four (4) years of product management experience
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Powerpoint, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge & experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (5-10%)
Able to work flexible hours and be available for an emergency response on short notice
Able to pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications
Two (2) years of experience in the mobile industry
Mobile marketing, product development, and industry experience
Manages cross-functional, medium-large-scale projects with internal teams and external business partners
Work with cross-digital platforms
Demonstrates a strong knowledge of mobile marketing trends; mobile usability, industry background
Basic understanding E-commerce, CRM and social media & marketing
Knowledge of budget creation and management
Knowledge of the airline industry

Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or travelling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)

Equipment:
Computer and other office equipment

Work Environment:
Normal Office Environment

Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Long Island City NY, United States of America
IT
Jet Blue Airways
Jet Blue Airways
JS10662-EN_US
1/12/2020 11:56:22 PM


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