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Curtis Bay MD Full Time Posted: Saturday, 11 January 2020
Applicants must be eligible to work in the specified location

Requisition ID: 4944

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments-Catalysts Technologies and Materials Technologies-provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.

Job Description

Analyst - End User Computing/Communication is responsible for the operation and support of Information Technology services at one or more Grace manufacturing locations in the region as directed by the IT Manager - Infrastructure & Operations. Person will be responsible for coordinating all aspects of Information Technology at these sites to ensure compliance and consistency with all company policies, processes, procedures and other standards and regulations.

Provides Helpdesk and troubleshooting support and expertise to users of PC's and related peripherals and phone systems (land line and mobile). Manage PC and peripheral hardware, local and wide area networks, network communications equipment and Technical aspects of the Phone System (PBX) and related asset inventories.

  • Manage PC and peripheral hardware and software, local area network hardware and software, PBX and phones* This includes all personal computers, Servers (Physical/Virtual), printers, portable devices and infrastructure software, Cisco LAN equipment
  • Responsible for receiving, configuring, testing, and installing new desktop, notebook, Switches, access points, phones and for assisting with the testing and installation of new or upgraded versions of software
  • Local Telecommunications services coordination
  • Support of Laboratory Systems and associated equipment
  • Assistance with troubleshooting and configuration of laboratory equipment
  • Responsible for the connections and services for all PC/Telephone related hardware moves, adds, and changes
  • Circuit installs, maintenance, and troubleshooting
  • Tech support for Avaya installs and maintenance

Required Skills
  • Ability to work independently within tight deadlines and balance workload effectively
  • Good interpersonal skills and team player
  • Results oriented and can demonstrate a can-do' attitude, adaptability, flexibility and creativity
  • Demonstrate strong written, and verbal skills and the ability to communicate clearly
  • Able to recognize and pursue opportunities to improve processes and services
  • Demonstrate the ability to think out of the box when solving complex service problems

Required Experience
  • Requires minimum 5 years' experience installing, configuring, and maintaining Intel based PCs, Servers & Cisco Network equipment
  • Preferred Bachelor's degree in related field, Experience in SAN, VMware, Xerox Printers, AVAYA PBX, Data Protector and Veeam
  • Broad range of experience should include extensive knowledge of Intel based hardware; Microsoft based operating systems (Windows 10, 2016 and 2019) and Office software (Office 2016/O365).
  • Telephony experience, including VoIP, AVAIA PBX, Smartphones
  • Cisco networking technologies (Switches, Wireless Controller, Access Points)
  • Telephony experience, including VoIP
  • Cable experience familiarity with voice and data cabling requirements (CAT6,7 and fiber)
  • Extensive knowledge of Information Technology deployed in a manufacturing

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

Curtis Bay MD, United States of America
W.R. Grace & Co
W.R. Grace & Co
1/11/2020 9:57:33 PM

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