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Melville NY Full Time Posted: Thursday, 12 July 2018
Applicants must be eligible to work in the specified location

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 622

Employment Type : Full Time

Job Category : Information Technology

Work Location : Melville, NY (CSC)

State or Province : New York (US-NY)

Potential Work Location : United States : New York : Melville


The Analyst, Collaboration Solutions I is responsible for partnering cross functionally with various departments to develop and implement high quality, efficient and repeatable processes company-wide in the area of Collaboration Solutions.


  • Responsible for overall maintenance and assures proper usage of ServiceNow.
  • Perform general support for the ServiceNow system via Incidents and Request Tasks submitted by end users.
  • Perform requirements gathering, business analysis and technical specifications for ServiceNow enhancement projects.
  • Perform ServiceNow implementation tasks such as configuration, scripting, integration and testing.
  • Create and maintain ServiceNow Reports and Dashboards.
  • Contribute to a known error database by adding or updating documented workarounds and permanent solutions into ServiceNow Knowledge Base.
  • Assist in training of users on the use of ServiceNow as needed
  • Follow best practices of developing, configuring and maintaining ServiceNow.
  • Develops UI forms, fields, notifications, workflows and JavaScript code.
  • Assist in the gathering of tool metrics.
  • Coordinate with cross functional areas to identify automated workflow for ServiceNow requests.
  • Interact and collaborate with the work of offshore consultants.
  • Configuration and customization of ServiceNow workflows.
  • Develop clear and concise business, process and technical documentation and use the ServiceNow Knowledge Base.
  • Maintain LDAP configuration for user, group, and role based access to ServiceNow applications.
  • Articulates technical concepts using easily understandable business language.
  • Use business rules, client scripts, and UI polices to update application requirements.
  • Works directly with IT management to align ServiceNow with IT organization strategy.
  • Leverage and promote best practices and process frameworks, such as the Information Technology Infrastructure Library (ITIL) to drive continual process improvement using ServiceNow framework.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
  • Participation in special projects and performs additional duties as required.


  • Bachelor's degree or the equivalent years of business experience is required.
  • One year of development/scripting experience or equivalent education required.
  • Certifications such as ServiceNow Admin, ITIL, MCSE, MCDST, MCTS, A+ preferred.
  • One year of working experience with ServiceNow preferred.


  • Excellent verbal, written and documentation skills required.
  • Working Knowledge of ServiceNow Admin/Developer experience required.
  • Working Knowledge of ServiceNow modules such as Service Catalog, Incident, Change, Problem, Project and Portfolio Management, Asset Management and Knowledge.
  • Ability to exercise initiative to resolve and follow-up on problems required.
  • Ability to analyze and diagnose problems quickly to come up with a workable solution required.
  • Ability to learn new technologies that MSC supports required.
  • Knowledge of LDAP and Active Directory Structure preferred.
  • General understanding of Networking preferred.


  • A valid driver's license and the ability to travel up to 5% of the time may be required.

People. Collaboration. Insight. That's how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America's Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

Melville NY, United States of America
MSC Industrial Supply
MSC Industrial Supply
7/12/2018 6:00:12 PM

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