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Englewood Cliffs, New Jersey - USD Full Time Posted: Thursday, 14 September 2017
Position: () Desktop Analyst

Location: Englewood Cliffs, NJ

Duration: 12 Months

Position: #

Job Description:

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Utilizes advanced tools/technical knowledge to remediate customer problems and conduct scheduled installs. Strives to meet all Client SLAs & Customer Satisfaction Goals.

Required Skills:

Windows 7,Advanced



. Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.

. Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair.

. Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.

. Understand and utilize technical manuals and support resources.

. Achieve average work order sales and productivity standards.

. Adhere to current policies and procedures.

. Complete all service system transactions accurately.

. Maintain a clean and organized work area.

. Keep up-to-date on retail products, current technologies and service certifications required by ASP partners.

. Perform other duties and tasks as assigned.


High school diploma or equivalent, and at minimum COMPTIA A+ certification or the ability to be certified within 90 days of hire.

Contact : Samuel McClain

Office -

Mobile -


Englewood Cliffs, New Jersey, United States of America
Technosoft Corp
Technosoft Corp
9/14/2017 2:35:55 AM

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