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Islandia, New York - USD Full Time Posted: Monday, 13 January 2020
Applicants must be eligible to work in the specified location
Our Exciting Work Environment

Excitement awaits our guests at Jake's 58 Hotel & Casino! Located off exit 58 of the Long Island Expressway, just 10 minutes from Long Island MacArthur Airport, Jake's 58 welcomes our guests with service that's unforgettable. Whether dining in our bistro or having a drink at the bar, taking in a getaway in one of our 278 rooms, or experiencing the excitement of our gaming floor, Jake's 58 is conveniently located to serve almost 3 million people on Long Island.

The Opportunity

Provide support for IT and AV for Gaming and Hotel Operations under the guidance of the Director of IT.

  • Maintain a high level of confidentiality of company information
  • Set up and maintain PCs, laptops, printers, and other peripherals for end-users.
  • Provide first class technical support for all computer systems on property.
  • Assists training current and new associates on proper procedures and regulations.
  • Assist all other departments in ensuring positive customer satisfaction in all aspects of daily operations.
  • Provides professional end-user equipment support.
  • Provide support for events, marketing, and manager meetings.
  • Proficient with Microsoft applications and operating systems, including Windows, Office, and server environments.
  • Responsible for maintenance, installation and repairs of all equipment associated with audio systems, telephone systems, security systems, satellite systems, computers and networks, and all associated cabling throughout facility.
  • Provide application support for Player Tracking Systems, POS systems, Casino CAD, Global Payments, etc.
  • Setup and tear down AV requests: laptops, projectors. Maintain digital signage throughout the property.
  • Troubleshooting TCP/IP, LAN/WAN connectivity, switching and routing.
  • Troubleshooting of end-user software including the Microsoft Office Suite.
  • Operate and troubleshoot facility IP based phone & PA system.
  • Assist IT Analyst in tasks, projects, and assignments as required.
  • Role model company guest service program
  • All other duties as assigned.

Qualifications and Education Requirements

  • High School Diploma (or equivalent) required, Bachelor's Degree preferred.
  • Minimum 8 years of hands on experience preferred.
  • Ability to manage projects and ensure that project(s) are completed meeting set goals; attention to detail is crucial.
  • Intermediate knowledge/experience with point of sale (POS) or casino/gaming systems preferred, but not required.
  • Sufficient working knowledge of Microsoft Windows network environment and solid understanding of VMWare-VSphere required.
  • Knowledge in routers, layer 2/3 switches, and security appliances.
  • Strong documentation skills.
  • Knowledge of Microsoft Active Directory and Group Policy administration.
  • Knowledge of and troubleshooting skills in Cisco VoIP Servers and client devices.
  • Excellent problem diagnosis and problem solving skills.
  • Basic math skills, addition and subtraction.
  • Multitasking skills.
  • Strong advanced knowledge of VMWare & ESXI environment.
  • Audio/Visual Experience a plus.
  • Ability to operate independently with a minimal management intervention; must be a self-starter.
  • Ability to exercise good judgment and follow jurisdictional regulations.
  • Ability to mentor and guide junior technical staff, and work in a position of a senior technical resource.
  • CCNA and/or related VMWare certification a plus.
  • Strong understanding of computer network concepts and topologies a plus.
  • Must be able to obtain a key New York State Gaming License
Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Islandia, New York, United States of America
Delaware North
Delaware North
1/13/2020 10:27:55 PM

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