We are seeking a ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.

This architect will act as a hands-on leader, solution designer, and internal expert-driving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

Architecture & Solution Design

• Lead and own architectural design of ServiceNow solutions-covering workflows, data structures, platform topology, and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy, heavily customized ServiceNow instances-leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.

Platform & Product Expertise

• Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
• Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.

Implementation Leadership

• Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.

Agile & Business Engagement

• Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.

Integration & Performance Strategy

• Design and govern integrations using IntegrationHub, Flow Designer, and APIs for Real Time and batch data exchange.
• Architect solutions that meet enterprise standards for availability, performance, and security.

AI & Innovation

• Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.

This is a strategic, hands-on technical leadership role that directly impacts how we design, deliver, and govern solutions on the ServiceNow platform. As a ServiceNow Solutions Technical Architect, you\'ll ensure the platform is modern, efficient, and aligned with business priorities-serving as the go-to expert for architecture, innovation, and platform optimization.

Required Qualifications

• 8+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
• Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
• Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
• Experience leading technical delivery within Agile/SAFe environments.
• Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
• Strong communication and documentation skills for technical and business audiences.
• Familiarity with ServiceNow's AI, GenAI, and workflow intelligence features (eg, Now Assist, Virtual Agent, Process Optimization).

Preferred Skills

• ServiceNow Certified Technical Architect, or equivalent advanced certifications across multiple ServiceNow products.
• Working knowledge of enterprise architecture frameworks, data modeling, and automation platforms.
• Experience guiding DevOps and CI/CD practices for ServiceNow development and releases.

• An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.

• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.

• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either Western Digital's Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.

• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email (see below)