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Westlake, Ohio - USD Full Time Posted: Friday, 14 September 2018
Job Description

Role and Responsibilities

  • Provide support on-site at client locations, using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart.
  • Installs and maintains technology including, but not limited to, computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software and peripherals Respond to Client Tickets and Alerts via Service Database.
  • Facilitate warranty replacement of customer equipment, communicate with vendors regarding network equipment, computers, software acquisition and repair
  • Research new methodologies, products to better serve customers.
  • Document daily job procedures and maintain detailed records of customer networks.
  • Make recommendations to other company team members solving problems and irregularities in work requirements
  • Maintain a clean, organized work area.
  • Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers
  • Comply with company policies, as well as health and safety issues.
  • Promotes a team environment.
  • Ability to manage multiple tasks simultaneously and adjust to shifting priorities.
  • Other duties as required or assigned

Qualifications and Education Requirements

  • Two (2) years of experience managing and maintaining IT systems.
  • High School Diploma or equivalent.

Preferred Skills

  • Experience with Windows-based servers, and network systems.
  • Microsoft Certifications a plus.
Company Description We make it easy for our clients to align their business goals and requirements with the latest advancements in IT and communications technologies.

Westlake, Ohio, United States of America
TCC Technology
TCC Technology
9/14/2018 6:14:20 PM

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