Skip to content

 

Wilmington Delaware Contract Posted: Friday, 17 August 2018
 
 
  • Expertise with the installation, configuration, and troubleshooting of Microsoft Operating systems and Microsoft Office applications
  • Exceptional customer service skills
  • Strong communication skills and the ability to explain technical solutions to end users in an easy to understand way
  • Experience with an ITIL based ticketing system (Remedy, HEAT, ServiceNow)
  • Strong technical and analytical skills, with solid experience in problem analysis and resolution of software problems
  • Exceptional HW troubleshooting and diagnosis skills
  • Ability to thoroughly follow SOP, checklists, and other instructions

General Skills:

  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Installs and optimizes HW/SW/Networking product and configurations.
  • Perform diagnostics and resolves product performance problems.
  • Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
  • Needs a thorough understanding of Windows 7 & 10 and PC hardware.
  • Responsibilities include imaging and configuring PCs that are required to fulfil incidents, IMAC, and Refresh projects.
  • Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Strong hardware and software installation and support experience.
  • Ability to install, test and troubleshoot computers and peripherals.
  • Perform configurations and Break/Fix in a PC configuration and setup environment.
  • Process daily tickets to meet or exceed SLA's.
  • Work will include troubleshooting, hot swaps and asset tracking tasks.
  • PC/laptop Hardware and software, Advanced
  • Hardware installation, diagnostics and support, Experienced
  • Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
  • Will be expected to be able to research problems and products when necessary
  • Provide on premise support for projects and other support teams where needed
  • Support and maintenance of inventory and asset management processes and procedures
  • Understanding of or experience with imaging and diagnostic tools.
  • Ability to multi-task and manage time efficiently.
  • Must be able to lift and transport desktops, laptops, monitors, printers, and any related equipment and accessories as needed.

Wilmington Delaware, United States of America
IT
Recruiter
NT
8/17/2018 8:02:01 AM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.